Terms of Service

Welcome to Decorloom. These Terms of Service (“Terms”) govern your access to and use of our website and our insulated tumbler products. By visiting or purchasing from our website, you agree to comply with these Terms. Please read them carefully before using our site.

If you do not agree to these Terms, you should not use our website or make any purchases from Decorloom.

1. About Decorloom

Decorloom is a U.S.-based brand specializing in premium stainless steel insulated tumblers designed for durability, functionality, and modern lifestyle use. Our products combine style and performance to enhance your everyday drinking experience.

2. Use of the Website

By using this website, you represent that:

  • You are at least 18 years old or have legal parental/guardian consent.
  • You will use this website only for lawful purposes and in accordance with these Terms.
  • You will not engage in activities that disrupt or damage the website or its functionality.

We reserve the right to deny access, suspend accounts, or cancel orders if any activity is deemed fraudulent or in violation of our policies.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and pricing on our website are accurate and up to date. However, occasional errors may occur. Decorloom reserves the right to correct such errors and update product details without prior notice.

Our tumblers are crafted with attention to detail, and slight variations in color or design may occur due to production processes. These variations should not be considered defects.

Product availability is subject to change at any time without notice. If an item becomes unavailable after you place an order, we will notify you and issue a full refund.

4. Orders and Payment

By placing an order on our website, you agree to provide accurate, complete, and current billing and shipping information. Orders may be canceled or delayed if incorrect information is provided.

We accept the following payment methods:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

All payments are securely processed through encrypted, PCI-compliant gateways. Decorloom does not store full payment details.

5. Shipping and Delivery

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 2-3 business days (Monday–Friday)
  • Transit Time: 5-7 business days (Monday–Friday)

We offer a standard shipping fee of $5.99 on all orders. Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Decorloom accepts returns and exchanges for both defective and non-defective products under the following conditions:

  • Return Period: 30 days from delivery date
  • Condition: Products must be new, unused, and in original packaging
  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing Time: 5 business days after we receive the returned item
  • Return Shipping Costs: Customers are responsible unless the item is defective or damaged upon arrival

Please contact support@decorloom.co before sending a return to receive detailed instructions.

7. Intellectual Property Rights

All content on Decorloom, including text, images, graphics, logos, and product designs, is the property of Decorloom and protected under copyright and trademark laws. You may not copy, reproduce, or distribute any content without prior written permission.

8. Pricing and Promotions

All prices on our website are listed in U.S. dollars and are subject to change without notice. Promotional offers, coupons, or discounts cannot be combined unless explicitly stated. We reserve the right to modify or terminate promotions at any time.

9. Limitation of Liability

To the fullest extent permitted by law, Decorloom shall not be liable for any indirect, incidental, or consequential damages arising from:

  • The use or inability to use our website or products
  • Delays in delivery due to carrier or external issues
  • Errors or omissions in product descriptions

Our total liability shall not exceed the total amount paid for your purchase.

10. Warranty Disclaimer

All Decorloom products are inspected for quality before shipping. Minor variations in design or color may occur. Except where required by law, products are provided “as is” without warranties of merchantability or fitness for a particular purpose.

11. Third-Party Services

Our website may include links to third-party services. We are not responsible for their content or practices. Please review their policies before use.

12. Termination

We reserve the right to suspend or terminate your access to our website at any time if you violate these Terms.

13. Governing Law

These Terms are governed by the laws of the State of California, United States.

14. Changes to These Terms

Decorloom reserves the right to update these Terms at any time. Continued use of our website constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions, please contact us:

Decorloom
2311 Cordora Ave, Rowland Heights, CA 91748, United States

Email: support@decorloom.co

Phone: +1 626-788-2468

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

16. Acceptance of Terms

By accessing or using our website, you agree to these Terms of Service and all applicable laws and regulations.